To check on the status of your order, please contact [email protected] quoting your name and order number.
Signed For: Please note, for ‘signed for’ deliveries, someone must be present at your chosen shipping address to receive the parcel. If you are not present when your parcel is delivered, the courier will leave a calling card, and you will be able to reschedule your delivery for a more convenient time.
International Postal Terms: Rachel Sokhal Jewellery cannot be held responsible for lost, damaged, missing or delayed post overseas. Royal Mail is my chosen courier and once they handover parcels to the courier in the recipients’ country, I no longer have control or responsibility over that parcel’s delivery. Customers are responsible for any additional fees or taxes when sending overseas.
UK addresses: Rachel Sokhal Jewellery cannot be held responsible for deliveries whereby a PO Box, or forwarding address, is supplied by a customer with their order. Rachel Sokhal Jewellery cannot be held responsible for incorrect addresses input by customers.